Refund an Order
To refund an order, navigate to the payment you want to refund
Navigate to the person/company's profile
Click on the profile icon and navigate to 'Financials > Payments'
Select the Payment you want to refund
Once on the payment profile, click the 'Refund' button
Select the appropriate options on the refund screeen
When finished, click on the 'Process Refund' button at the bottom of the screen
The refund is dropped into a disbursement group and needs to be placed in a disbursement batch and paid. These are separate processes that we will discuss elsewhere.