Dwolla is a powerful payments platform that securely connects to bank or credit union accounts to enable the transfer of money for any individual or organization in the U.S.

By configuring your organization to accept ACH payments within the DRG system, you can save on card processing fees. DRG is now offering ACH payment processing via Dwolla at the following rates:

• $3.50 when the first payment from each new ACH account configured (this is the rate that will be collected on the first transaction for each contact)
• $1.50 for each subsequent payment regardless of the payment amount.

In the long run, this option can be a big money saver due to the fact the fee per transaction is a flat rate versus a percentage of the transaction amount. We offer the option to pass on the processing fee by navigating to Financial > Settings > ACH > Processing fees and adding a fee type and amount. 

A bank or credit union transaction usually takes 3–4 business days to complete via the Automated Clearing House network (ACH) used by banks to transfer funds. Please note that transfers take longer to complete if over a weekend or a holiday.

Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction can fail:

• Insufficient funds -there are insufficient funds in the sending bank or credit union account to complete the transaction.
• Frozen account - a bank or credit union account has been frozen.
• Other reasons - a bank or credit union rejects the transaction for some other reason.

If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed.

If we ask for a photo ID:
Additional information is needed to verify your identity. Please upload one of the following forms of identification:

• An unexpired, current, state-issued driver’s license or identification card OR
• An unexpired, current U.S. passport

If we ask for a bank statement:
Additional information is needed to verify that you are an authorized signer on your connected bank or credit union account. Please upload a copy of a recent statement.

Dwolla protects customers’ data through secure servers and a world-class cloud environment. Dwolla’s servers are encrypted with 128-bit or greater encryption controlled by Transport Layer Security (TLS) and sit behind firewall and intrusion protection. Our cloud service offers a highly secure environment with a dedicated security team.